Please measure your foot length carefully, then refer to your foot length to choose the shoe size in the size table (we send CN size accordingly).
For example, my foot length 24CM, I choose size 7.5=CN size 38; And i choose 1 size bigger, because my foot is a little wide and fat.
if you have any problem with size, please contact us!
SIZE5.0=CN34=216~220mm(bare feet length) SIZE5.5=CN35=221~225mm(bare feet length)
SIZE6.0=CN36=226~230mm(bare feet length) SIZE7.0=CN37=231~235mm(bare feet length)
SIZE7.5=CN38=236~240mm(bare feet length) SIZE8.0=CN39=241~245mm(bare feet length)
SIZE8.5=CN40=246~250mm(bare feet length) SIZE9.0=CN41=251~255mm(bare feet length)
SIZE10=CN42=256~260mm(bare feet length) SIZE10.5=CN43=261~265mm(bare feet length)
*Please choose the size according to your bare foot length, not the shoe length (shoe length usually 0.5~2cm larger than foot length)
Upper material: velvet
Lining material: sheepskin
Insole material: sheepskin
outsole material: TPR
Two heel height available:7CM
Colors: Red, Pink, Black
Shoes comes without box packing to save shipping cost (we will use other light weight material to pack shoes safely), if you need shoes box packing, you need to pay for the extra cost and please contact us to arrange.
Write your full name and house number in your shipping address when you make an order because some countries, for example Russia, have a new rule now, post office will not dispatch parcels to you if you don’t write full name. we don’t take responsibility if package not delivered because of the address problems.
1. About subtle defects: Because our shoes are handmade, subtle defects not quality problem.
2. About color difference: there may be a little color difference because of the flash of camera, background light, monitor setting and other factors. So the color of the actual item may vary slightly from the images, thanks for your understanding.
3. About smell: some shoes may have a little smell, because our shoes process is adhesive and some new-made shoes’ smell not blow off enough time before sending. You can solve this by placing shoes in open area to blow off the smell for a while.
1. we use Alipay here, all world payment tools are accepted by ESCROW system, for example Visa, Western Union, Money Booker, Credit Card, Qiwi Wallet and Bank Transfer etc.
2. please finish the payment within 3 days after order placed and if you have any problem about payment, please contact us.
1. Package will be sent out in 3~5 days if order has no payment/address/customers/holiday problems.
2. We usually provide free shipping by China post or Epacket, meanwhile you can choose some other shipping methods available with discount.
3. All shipping methods have tracking number, and you can track your package online.
[ * Please contact us if you have not get it in 40-60 days, we will request the shipping company to check and solve the problems as soon as possible.]
1.DHL usually takes 7-10 working days(not including holiday and weekend)
2.EMS usually takes 7-15 working days(not including holiday and weekend)
3.Epacket usually takes 10-30 working days(not including holiday and weekend)
4.China Post Registered Air Mail(not including holiday and weekend)
1) usually 10-15 working days to Asia
2) usually 15-30 working days to West Euro, Oceania and Mid-East
3) usually 30-45 working days to South America and Africa
You are subjected to the imported taxes, custom fees which maybe imposed by your local custom office. We are not able to inform you the due fee as it is various from countries and items.
Refund and Return
1.If there is any problem with the order, please contact with our Customer Service first. We will try our best to help you.
2.All the items must be returned in original condition,otherwise we will refuse to refund.
3.The buyer is responsible for all charges occurred in returning process.
If you do shoes wholesale business, we will give you discounted prices according to your quantity. Besides, you can publish our product pictures and we can provide neutral package (without our information) if send directly to your customers.
1.Your satisfaction and positive feedback is very important to us.Please leave positive feedback and five stars if you are satisfied with our items and services as encouragement to us.
2.If you have any problems with our items or services,please feel free to contact us first before you leave negative feedback.We will do our best to solve any problem and provide you the best customer services.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.