Our product size standard
US4.0=CN34=220mm(bare feet length) US9=CN41=255mm(bare feet length)
US4.5=CN35=225mm(bare feet length) US10=CN42=260mm(bare feet length)
US5.5=CN36=230mm(bare feet length) US10.5=CN43=265mm(bare feet length)
US6.0=CN37=235mm(bare feet length) US11.5=CN44=270mm(bare feet length)
US7.0=CN38=240mm(bare feet length) US12.5=CN45=275mm(bare feet length)
US7.5=CN39=245mm(bare feet length) US13=CN46=280mm(bare feet length)
US8.5=CN40=250mm(bare feet length) US14=CN47=285mm(bare feet length)
Difference in color maybe caused by some reasons such as color reflection in the monitor lighthing
background etc.if you believe that item received is wrong color, please contact us to see if a return
or refund possible. if you need more picture, please contact us. thanks.
Please click “Add to Store List” (the left of this webpage) to add our store in your favorites and be our
VIP,then you can be easy to check our new styles and your orders.
1.1.we accept Alipay here,all world payment tools are accepted by ESCROW system
1.2.Payment must be paid within 3 days after order placed,if you are not payment success
or sometimes the system have other notifications.
2.1.we provide the worldwide shipment except FPO and APO
2.2.Package will be sent out in 2-4 days if order have no payment/address/customers/holiday problems
2.3.Many shipping methods can be selected according your requests,all shipping methods have tracking number
which can be tracked online
2.4.Package signed”gifts”and low value to advoid the customers taxes,but import customs taxes is buyer’s duty
if the must to charge or have new import taxes rules
2.5. Please contact us to check the package if you have not get it in 40-60 days after you can track it online,
we will request the shipping company to check and solve the problems as soon as possible
If you are not satisfied with the item for any reason, you may contact us within 3 days after received the item
and return it back to us within 7 days,and we will full refund.
Returned shoes should be same as when you received it. Please pay attention that the shipping cost is non-refundable.
If the item inside the parcel was broken or stolen obviously while you’re receiving.”Dispute?””Bad review”?
No,it is not right
solution Right ideas are as follow:
1.Open parcel in post office or in the post man’s presence
2.It is damaged or not what you ordered,ask the post office to provide
3.official document,especially the claim regular paper
(attached picture for your reference)PS:(UPS&DHL.please contact us freely before refusing parcel)
Notice: 1.when the parcel comes,please check it face to face; 2.sign after checking
Please give us 5 stars!!!
5.1.you can download picture from our store to show your customers or upload to your store freely
5.2.Please make order in our store directly if you have order from your customers,then we send the package to your buyers
without our information by the shipping way which you selected.
5.3. Regular customers can get extra discount,dropship and wholesales is easy,faster and top conveninet for your
Q:How do I pay for my purchase?
A: we accept the following payment methods, cridet card, moneybooker’ western union.
Q:How much does it cost to ship to my country?
A:Package less than 2 kilogram will be shipped by China Post
as following: United States;United Kingdom;Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France;
Russia; Sweden; New Zealand; Norway; Switzerland;Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea;
Australian; Germany; Denmark; Singapore.Other countries and package over 2 Kg, buyers have to afford shipping cost.
Q:Is there any tracking Number for my item?
A: Yes, we ship every order with Tracking Number, and you can view the shipment status on the relative website.
Q:Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it, thank you!
Q:I am a reseller,I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi,thanks for your inquiry, if you’d like to buy large quantity, please send email to us, we will give you the
best price. Thanks!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.