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Delivery time Note: If your Confirmation Time is coming, you still not receive the goods, please contact us, we will extend the delivery date in advance. If after 60 days you still do not receive the goods, please contact us,We will solve this problem. No Dispute please: Please do not apply dispute within 60 days, let’s keep good business relationship. Thanks for your kind understanding.
When you recieved the parcle ,If you have any concerns, please don’t hesitate to contact us. We would like to do whatever we can do to help you out. PLEASE DO NOT leave us 1, 2, or 3-star Detailed Seller Ratings because they mean “you are NOT satisfied”, equaling negative feedback. if you are not satisfied in any regard, please contact us for solution.
1. Your order will be well packaged for security .
2. If your order weight is over 2.0kgs, it will be shipped by EMS, which only take 5-10 business days to reach you.
3. Please note different country has different import & export for the customs fees, we are not familiar with your country policy. So we are not responsible for any fees occurs during the transportation.
4. We are also not familiar with your country importing policy. So if any item can not be imported to your country or you do not has the authorized to import such kind of items, we will not be responsible for any fees, including return shipping cost or customs fee etc.
Your comment is very important for our business success.
1. If you are satisfied with the purchase and our service, please take a minute to give us a positive feedback with 5stars.
2. If you are not satisfied with our product and service, please do not leave negative feedback urgently. Please contact us first, we will do our best to resolve your problem and make you satisfy
All return requests must be within 3 days after package was dropped off from the carrier, Over 3 days, no returns / refunds would be accepted.
A positive feedback will be automatically left to buyer once you have left a postive feedback on our system.
Please contact us if there is any problem with the product. We are here to help & resolve any issues that may occur.
Please DO NOT leave negative or neutral feedback without contact us because Aliexpress will not allow withdrawals for any reasons.
If you do leave negative feedback without contacting us of problem, it will be considered the final resolution & no further contact or email response will be provided.
Thank You for your understanding & cooperations
If you have any questions, Pls contact us witout any hesitate.
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We strive to answer all questions and resolve any problems as quickly as possible
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.