This is single vision glasses, please scan and send your prescription under the order, or just send us the correct prescription data(Sphere, cylinder, axis, pd and addition etc.) there, you can refer this sample: //ae01.alicdn.com/img/pb/706/447/452/452447706_354.jpg , the assembling cost is free as a special service, 100% quality guarantee.
How to choose the shipping method?
China Post Ordinary Small Packet Plus(Untrack): not registered, only have “picked up”, “In transit” information in china on aliexpress shipping cainiao website, not “Arrived at destination” and “delivered”, so there is no guarantee in this, the shipping time is 15-90 days normally, if you need urgently, then we advise you to choose other shipping way.
AliExpress Standard Shipping(Recommended): we send the order to the aliexpress warehouse, they will find the best shipping way to your country, include china post air mail, singapore post, ePacket, Netherlands post and other post etc.
China Post Registerd Air Mail & Singapore Post(Recommended): the delivery time is 15-60 days normally, brazil is 15-90 days, the delivery time isn’t stable, it don’t include the holidays or unforeseen matter, if the delivery time isn’t enough, pls contact us to extend it for you, don’t submit any dispute, thanks a lot.
ePacket(Recommended): 7-15 working days normally, don’t include holidays and delivery peak period, like 11.11 big promotion. (We can send to USA,Russian, Ukraine, New zeland, Australia, UK, Germany, Canada, France, Norway, Israel,
Saudi Arabi, South Korea, Malaysia, Singapore, Austria, Belgium, Swiss, Denmark, Hungary, Italy, Luxembourg,Netherlands, Poland,Sweden, Turkey, Finland, Ireland, Portugal, Mexico, Brazil now)
AliExpress Premium Shipping(Recommended): 7-15 days, we send the shipment to aliexpress warehouse.
EMS courier(Recommended): 7-20 days normally, some countries is slower for 18-43 days.
TNT/Fedex/UPS/DHL courier(Recommended): 3-10 working days normally, sometimes it take slower.
1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
1. All orders will be shipped within the promised processing time, the processing time is 1-3 days normally, weekend and holidays is possible to take longer.
2. To help buyers reduce or avoid customs tax, we will write as “Gift” or “Sample” at USD3-8/pc value price on invoice. If you have any suggestion, please leave a note in order.
3. Customs Tax :should be paid by buyer, Seller can not support any Customs Tax.
4. Remote Area:For Remote area, DHL/Fedex/UPS/TNT will charge extra ” Remote Area Fee“, pls contact us if your address is belong this, please understand it.
5. Delivery Time: SERVICE TRANSIT TIME is provided by the carrier and don’t include weekends and holidays. The delivery times may vary, particularly during the holiday season.
Return & Refund
1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days,
it is considered used and we will not issue you a refund or replacement. Shipping cost is bear by both seller and buyer in half.
2. All returned items must be in the original packaging and you must provide us with the shipping tracking number, specific reason for the
return. We only accept return the goods by Post or EMS.
3. We will bear all the shipping cost if the product(s) is (are) not as advertised.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important! We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
We appreciate 5-star positive feedback, It’s good for our longterm business. We will also send the same feedback to you.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.