JUMAYO SHOP COLLECTIONS – TEA POTJUMAYO SHOP COLLECTIONS – TEA POTJUMAYO SHOP COLLECTIONS – TEA POTJUMAYO SHOP COLLECTIONS – TEA POTJUMAYO SHOP COLLECTIONS – TEA POTJUMAYO SHOP COLLECTIONS – TEA POT

JUMAYO SHOP COLLECTIONS – TEA POT

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Product Description

Celadon hand-painted teapot ceramic purple sand Kung Fu filter tea pot handmade home appliances

 

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SHOPPING TIPS

 

DELIVERY TIME

Orders will be processed within 12-48 hours of payment verification,

except weekend and holiday. Import duties,taxes and charges are the buyer’s responsibility.

However,we will declare it at a low value as a “gift” to help you

to avoid taxes and do clearance.

We strive our best to provide you the most reliable,

affordable way of shipping service.

 

Note:   Brazil, promised delivery time is 90 days,  items reach your country Customs, please try to contact and urgent them, maybe you can get it earlier.

 

RETURN POLICY

Any reason,if you are not pleased with your purchase,

items can be returned for exchange or refund in 7 days after you receive your goods.

We will process your return request within 1-5 working days when we receive

the returned items in their original condition.

Please contact us before you return the item,we will offer you the right returned address.

 

FEEDBACK

If you are satisfied with the purchase and our total service,your comment

is very important on our business success.

Please take a minute to leave us a positive feedback with five-star.

 

If you have any dissatisfaction with this purchase,just email us at any time.

Our after-sales service members will reply you within 24 hours

and work out good solution with you together.

We understand the concerns and frustrations you might have,

and we will do our best to solve the issues.

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SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of jumayo (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of jumayo.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Thank You And Visit Again, You Are Most Valued!