“Size mearsured by ourselves,
How to measure your body?
1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars . and 5 stars for the detailed rating of your order. Once you show us the screenshot of both 5 stars , we will give you $3 DISCOUNT for your next order.
2. If you don’t satisfied our porducts, pls contact us before you leave negative feedback or do the detailed rating. We guarantee we will 100% slove any problem for you.
1. Preparing Time: we need 1-7 working days to prepare your order according to our numerous orders every day.
2. Free Shipping For Worldwide
About Customs Duty
In consideration of our customers’ benefit, We are forced to ship your order by regular mail. Please understand, however, customs duty is out of our control we can’t guarrante no tax fee and will not bear any tax fee. But we will refund your payment for express shipping(if you have paid) to your account within 24 hours. We sincerely apologize for any inconvenience this may cause you.
If you choose the free shipping option, your parcel will be directly delivered your home only one time or it will send to your local post office then you need to take your tracking number and your personal ID to collect your items.We will inform you immediately once your parcel have been sent out.
If you choose express shipping, please remember to leave your contact number, this is required for express shipping.
MuChen online shop do sell based on their excellent designs and proven reliability. So the quality is guaranteed. Also we have a QA team to test your ordered products are functioning correctly before they are packed and sent to you. But you do need to confirm your dress size carefully before buying (a size measurement will be show below each items).
Atten: we can’t accept the exchange or canceling after your order has been shipped.
The following information is required when you reflect the problem:*Order number*The item’s SKU number*Image of defective beads.
If you have any question regarding return policy, please feel free to contact us!
If you are not 100% satisfied with the quality of your purchase from MuChen, you can return or exchange your items within 30 days from the delivered date.
• 1. Items received within 30 days from the delivered date.
• 2. Items received unused, undamaged and in original package.
• 3. Return shipping fee is paid by buyer.
Note: Tights, jewelry, swimwear, Lingerie and beauty items are not able to be returned or exchanged
MuChen was one of the web’s first online stores and has been helping the fashion-conscious look fabulous since 2012. Based in China, Muchen offers the lastest printed style leggngs, dress, swimsuit &more.Our target audience is the fashion conscious women’s wear market. We aim to be exciting and innovative, offering our customers the fashion they want, when they want. To stay in touch with the ever changing trends within our market we have developed a dynamic and very responsive organisation.We realise the most important part of our success is our customer. This is why we are focused on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met. Led by a team of highly dedicated and motivated group of individuals we are firmly focused on our customer’s needs. We hope that with continuous developments and innovation we will continue to expand and bring our unique experience to shoppers throughout the world.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.