User Manual for Sonoff Pow
1.Download “eWeLink” app.
1.Power up your device.
2.Press the button for 7 seconds until the green LED blinks like this: blinks 3 times and on repeatedly.
3.For Android, please directly click the “Add” icon on eWeLink to search device, click next.
For iOS, please go to phone Setting>WiFi>connect the WiFi begins with ITEAD-******, enter default password 12345678. Go back to eWeLink, select the pairing method, click next.
The App will auto-search the device.
4.Input your home SSID & password:
4.1 Your SSID must be letters or numbers.
4.2 If no password, keep it blank.
4.3 Now eWeLink only support 2.4G wifi communication protocol, 5G-WiFi-router is not supported
5. Next, the device will beregistered by eWelink and add it to your account，it takes 1-3 minutes.
6. Name the device to complete.
7.Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect with your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.
Turn on/off by tapping on device icon. Device state and real time power will simultaneously display on the interface.
2. Tap 1 to measure device’s power usage for a period of time. Tap “start” to count the power usage, and tap “stop” to stop counting.
3. Tap 2 to check daily and monthly power usage.
Owner can share the devices to other accounts, but both of them must stay online at the same time.
Support max 8 single/repeat timing schedules each device. Preset timers can work even WiFi is unavailable, but the device must keep power on.
One device one owner. Other people can not add the devices that have already been added.
It will auto-remind you of new firmware or version. Please update as soon as you can.
4.Problems and solutions
Read the detailed FAQ on Itead Smart Home Forum.
1. My device has added successfully, but stays “Offline”.
Answers: The new added device need 1-2 min to connect to your router and the Internet. If it stay offline for long time, please judge the problem by the green led status:
1.1. Green led quickly blinks one time and repeats, which means device failed to connect to router. The reason may be you have entered wrong WiFi password or your device is too far away from router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router,only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means device has connected to router and server, but failed to be added to device list. Then power on the device again, if it still not working, just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected to router but failed to connect to server. Then please confirm your WiFi router works normally.
2. Why the APP can not find the device in paring status?
Answers: That’s because of your phone’s cache. Please close the Wlan of your phone then open it after a minute. At the same time,please power off the device if you can,then power up to try again.
3. My WiFi is expired, can I connect the devices to LAN? Can my phone be directly connected to device hotspot?
Answers: Currently eWeLink do not support LAN or directly connect to deceive hotspot. All devices must be connected to router, thus they can communicate with the Internet cloud server.
4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.
1.WORLDWIDE SHIPPING.We make shippment within 2-15 days after payment verification.
2.Orders processed timely after the payment verification.
3.We only ship to confirmed order addresses.Your order address MUST MATCH your Shipping address.
4.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.We are unable to take any responsibility for any custom delay.
5. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
6 Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
7 We are not responsible for any custom duty or impot tax.
Return and Refund
1.You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS!
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reasons for the return, and your po#.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancel the transaction from aliexpress. WINNING BID AMOUNT. OR, you may choose to have a replacement.
4.We will bear all the shipping cost if the product(s) is (are) not as advertised.
1.1 Year Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
2.Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
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