The Useful Information You Need To Know Before Purchase
MERCURY SHAPE LED DlSPLAY
WET+DRY MOPPlNG MOP Cloth two sections for dry and wet mopping Together
DUST SENTORS lNTELLlGENT AND AUTOMATlC CLEANlNG
4 CLENlNG MODES Automatic(AUTO) lntensive Edge Spot
lNTELLlGENT CLlMBlNG DEGREE:15 HElGHT:10mm
DOUBLE HEPA FlLTER (First flister net for bigger rubbish.Second,HEPA filter for cleanig air)
AUTOMATlC RECHARlNG When battery power gets low, it automatically returns to charge station
All configuration Remote control charging Station Adapter Side brush Small Brush Mop Cloth
1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 4 x Side Brush, 2 x Mop, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box
Q:In which condition, fmart store may change the shipping method for your order?
A:We provide the tracking no. For 100% our order. The items will be only shipped to the address on the order. Please make sure the address on your order is correct before your order. For more in need of expedited delivery, please check the item listing or contact us for more information.
Q: If the working voltage is for my country?
A:Our adapter working with 100-240 VAC and it works in the most countries of the world.
Q: If the plug work in my country?
A:We will send you a EU adapter, if you want to US or UK adapter please contact us before order,thanks.
1.Please select “Seller’s Shipping Method” from YOUR local warehouse.
2.Shipping time is 2-7 business days except remote areas in your country(Except Holiday in YOUR COUNTRY).
3.Handing time is 1-3 business days. ( Except Holiday),if you can not buy products in our store, please contact us directly.
1.We sincerely invite you to give us positive comments and positive feedback, so you can get 5% OFF to your next order (except promotional products).
2.Please RATE us for 5 STAR on Detailed Selling Rating (DSR) which may help a lot for our business development.
3.If you’re not satisfied with our goods and want to give us a neutral or negative feedback, please contact us first and we will do our best to make your satisfied with our service.
1.There is a 7-day return policy for a full refund if you do not want.
2.Returned items must be in original packaging and in original condition.
3.We do not cover postage for returned item.
4.After we receive your returned item, please allow up to 7-15 days for us to process the return and refund to your account from Alipay.
1.All items include our 100% Satisfaction Guarantee.
2.The warranty period is guaranteed within half a year. If the robot parts are damaged, the products can be supplied free of charge ( except robot consumables such as brush, mop and HEPA).
Please allow 12 hours for us to response, If you do not receive any reply from us, please check your email ensuring your mailbox is not full.
If you like our products, please add our shop to your “My Favorites” list.
Fmart (Beijing) Robot Technology Corp., Ltd. established in Beijing in 1998.
Fmart, a famous leading cleaning brand and enterprise in China specializing in home-service robots independent research, manufacturing, marketing and services with two R&D centers, two manufacturing centers in China, wins 1500 patents globally with stores online and offline.
Fmart only focus on one thing–home-service robots with 20 YEARS development so far.Now it devotes itself to providing high-tech ROBOT VACUUM CLEANERS to global consumers, to enjoy the modern and smart life for every family.
Be a robot of your family!
bic: – – Chinese Simplified: – – Czech: – Robot Vysava – Danish: – Robot støvsuger – Dutch: – Robot stofzuiger – French: – Robot rateur – German: – Roboter-støvsuger – Romanian: – Robot aspirator clar – Russian: – – Spanish: – Robot aspirador – Thai: – – Turkish: – Robot elektrikli süpürge – Vietnamese: – Máy hút bi robot IlifePUPPYOOTINTON FESamsungxIaomIKIFollow Us On Social Media:
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.