Welcome to our store Enjoy your shopping here!
Please feel free to contact me if you have any question. I will do my best to help you. Usually we will deliver the items in 3-5 days. If the shoes need custom made or are out of stock temporarily, it takes a bit longer.
Aliexpress will check your credit card, and it will tak 24 hours. Then Items will be shipped within 3-5 work days. Shippment will be extended on Chinese Holidays. For buyer who have no buying records, pls carefully check your contact info to avoid the mistakes happen.
EMS 4-7days, sometimes 7-10 days for remote areas.
DHL 3-5 work days, except weekend.
China Post Air Mail normaly arrive in 15-30 working days, sometimes for customs and weather problems or remote areas, it will be up to 30-60 working days.
As for customs fee, it depends on your local customs policy. When we arrange shipping your order, Sometimes it works, some times it doesn’t. But we will do our best and spare no effort to help you. buyers response to all the customs tax or VAT.
We do our best to serve our customers the best quality that we can. If any defective or quality problem of the items you get, you can send back it within 5 days you receive with it original condtion for a exchange or refund, and after we receive the goods we can resend a new one for you or make a refund.
But the buyer will be responsibility for the further shipping fees.
Your satisfaction and positive feed back is very important for us. Pls leave positive feedback and 5 stars if you are satisfied with our item and service.
If you have any problems with our item or service, pls contact us first before you confirm receipt and leave negative feedback. We will do our best to solve any problems and provide you with the best customer service!
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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of jumayo (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of jumayo.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.