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  • betaling
    1) AliExpress ondersteunt Visa, MasterCard, Maestro Pinpas, en overschrijving via banken. om meer leren over betaalmethoden op AliExpress, raadpleeg http://help.aliexpress.com/payment_faq.html.
    2) Gelieve betaling binnen 3 dagen van uw bestelling als mogelijk. zullen We gewoon de goederen u volgens het adres dat u in AliExpress schreef, als je wil veranderen, laat een bericht bij de order.
    1) Wanneer je een order, kies een verzendmethode en voor de bestelling inclusief de verzendkosten. We sturen de artikelen binnen 2-5days uw betaling is volledig geverifieerd.
    2) We niet garanderen levertijd op alle internationale zendingen (vooral voor de china air mailpost) vanwege verschil in inklaring keer in landen, die invloed kunnen hoe snel uw product wordt gecontroleerd.
    alle afmetingen zijn gemeten hand, kan er 2-3 cm afwijkingen.
    verschillen in kleur kan worden veroorzaakt door een andere redenen zoals kleur reflectie in de monitor, verlichting, achtergrond etc. Echter, als u geloven dat het item ontvangen is verkeerde kleur, gelieve ons zien als een terugkeer of terugbetaling is mogelijk.
    1) Uw feedback is zeer belangrijk voor ons. klik 5 sterren feedback als u onze artikelen en service. ik zal bieden concurrerende prijs en betere service alle way.
    gelieve ons vóór negatieve feedback of opening een geschil op AliExpress. We begrijpen het verdriet je zou hebben als de bestelling verkeerd gaan, als we denken problemen zullen worden opgelost na actieve samenwerking en goede communicatie!
    2) Alle e-mails worden binnen 1 day. als u geen antwoord ontvangt, vriendelijk opnieuw verzonden e-mail en wij beantwoorden u mogelijk

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Shipping & Payment


We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.


Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.


Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of jumayo (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of jumayo.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.


If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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