Hi,dear,welcome to my Store.
Dear friend, wedding dress is strict on size. so if possible pls send us your measurements:bust , waist, hips, hollow to floor without shoes,height without shoes,armhole, arm length(measure way according to the guide below) in the blank of your order.
And if you want other colors,can also tell Ruby
Description:
Color Chart
how to measure
Size Chart
Return Policy
1. All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, one can choose to make the adjustments at a local tailor, in which case we will reimburse the tailoring costs as long as the costs does not exceed the original price of the dress by 50%. If the tailoring costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress`s original cost.
2. We provide a modification service for our customers, who can send back the dress and get the dress modified within 7 working days.
3. Customers can also return a dress with measurement errors, and will receive a refund for the purchase price plus shipping and handling fees.
Notice
1. To choose standard size, please kindly indicate the US, UK or Europe Size standard clearly.Pls refer to our size chart if no special requirements.
2. To make custom made size, if you do not know how to measure yourself exactly, please ask tailor to help you to measure it carefully.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see.
4. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer`s responsibility.
5. There will be US$30.0 extra cost for plus size or complicated changing design service on the model.
6. The offer is not including any accessories like veil, petticoat, gloves, etc without special notice, if you want buy some accessories, please kindly contact us when you place the order.
7. For the sake of timely delivery, it is deeply appreciated with your kind providing the date of your wedding or party in the column of “order remarks” when you proceeding the order check.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kenyan Shilling (KES)
US Dollar ($)
