Thank you very much for your order and support .
Spring Festival is coming .It is very very important festival for us .
So we will have a week holiday from 2017.1.27 to 2017.2.3 .
During this week ,we couldn’t ship the product to you .
Very sorry about this problem.
Please believe us .We are honest seller .
When the holiday ending, we will working overtime , try our best to send the product to you .
If you have any problem , feel free to contact us .
Thank you very much for your cooperation.
Happy New year and Happy Valentine’s Day, Love you ^-^
Below details for our store may be helpful for you.
-Sizing or Fit Issues
The sizes are illuminated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable difference in size are appoximately 0-2cm in measurement. If you find the size of the products do not fit you, you can directly contact us.
Differences in colors may be caused by some other reasons such as color reflection in the monitor, lighting, background, etc. However, if you believe that the item received is in wrong color, please contact us to see if a refund is possible.
1.Free shipping order will be shipped by China post air mail. But if order more than 200$, we will ship by Express free shipping which will arrive within 3-7 working days.
2. China post air mail normally item will arrive within 15-45 working days after being posted. Sometimes for customs or weather problem, it will be delayed. It may be up to 30-60 days, Brazil is longer than that.
We do our best to serve our customers the best that we can. We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the item returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss. and we will not give the buyer a full refund. The buyer should try to fill a claim woth logistic company to recover the cost of damage or loss. The buyer will be responsible for the shipping feed to return the items.
If you have any problems with the outcome of the transaction or product, please don’t respond with negative feedback before contact us. We are very proud of our customer relations and our feedback rating and will endeavor to fix any problems.
We suggest buyer contact us by that can include previous conversation if buyer have issue on the item, so we can know what happen concretely and solve it quickly.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.