KYF Professional Lace Store
Q 1 : What is your shipping way?
There are three ways of transportation in total. they are DHL , E-packet and China Post Air Mail(DHL as the first logistics delivery, remote areas default China Post Air Mail and E-Packet)
Q 2 : How long can I get my goods after the seller have ship?
It normally takes about 3-7 business days to arrive by DHL, And about 15-30 days to arrive by e-Packet or China Post Air Mail. We can NOT control possible delays caused by your postal service or unforeseen weather conditions.
Q 3 :How about minimum order quantity?
5 yards ,for a single color.
Q 4 :why occasionally appear color mismatch?
Difference in color maybe caused by some reasons, such as light, background or color reflection of the monitor, and so on. Anyway we will do our best to avoid. Hope you understand and cooperation. Thank you very much.
Q 5 :Why did I get the product length less than the description?
Our product are need to dye or print, in order to ensure your health this is done in a high temperature process ,the high temperature will make the fabric shrinkage, so that the fabric is shorter the actual, but don’t worry, we will strive to improve production process.
We accept Retail, Wholesale, Mixed order and Drop Ship. We offer big discount for wholesale and mixed orders. You can contact us for any question, It is our pleasure to answer all your questions within 24 hours.
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. we do’ntaccountable any customs fee, Please check it out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
We are a online store, your feedback is very valuable for us.If you are satisfied our products and service,please give us 5 stars and active feedback,we will do it better.If there have any problem,please contact us firstly before you leave any negative feedback, It is very kind of you to give us a opportunity to resolve the problem before you leave a negative feedback.We believe that there is a reasonable solution. Thanks a lot! Have a nice Shopping day!
Attention : Since Russia post new policy about full name , please every buyer offer your full name before you pay in your billing address .We do not offer additional message about full name after you place order . Thanks for your great cooperation !
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.