KYF Professional Lace Store
Q 1 : What is your shipping way?
We provide free shipping and three ways of transportation in total. they are DHL , E-packet and China Post Air Mail(DHL as the first logistics delivery, remote areas default China Post Air Mail and E-Packet)
Q 2 : How long can I get my goods after the seller have ship?
It normally takes about 3-7 business days to arrive by DHL, And about 15-30 days to arrive by e-Packet or China Post Air Mail. We can NOT control possible delays caused by your postal service or unforeseen weather conditions.
Q 3 :How about minimum order quantity?
5 yards ,for a single color.
Q 4 :why occasionally appear color mismatch?
Difference in color maybe caused by some reasons, such as light, background or color reflection of the monitor, and so on. Anyway we will do our best to avoid. Hope you understand and cooperation. Thank you very much.
Q 5 :Why did I get the product length less than the description?
Our product are need to dye or print, in order to ensure your health this is done in a high temperature process ,the high temperature will make the fabric shrinkage, so that the fabric is shorter the actual, but don’t worry, we will strive to improve production process.
We accept Retail, Wholesale, Mixed order and Drop Ship. We offer big discount for wholesale and mixed orders. You can contact us for any question, It is our pleasure to answer all your questions within 24 hours.
In most time, the buyer need not pay any customs. We will declare it as a sample and a low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. we do’nt accountable any customs fee, Please check it out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
We are a online store, your feedback is very valuable for us.If you are satisfied our products and service,please give us 5 stars and active feedback,we will do it better.If there have any problem,please contact us firstly before you leave any negative feedback, It is very kind of you to give us a opportunity to resolve the problem before you leave a negative feedback.We believe that there is a reasonable solution. Thanks a lot! Have a nice Shopping day!
Attention : Since Russia post new policy about full name , please every buyer offer your full name before you pay in your billing address .We do not offer additional message about full name after you place order . Thanks for your great cooperation !
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