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1.Before placing your order, please confirm pricing and other details with us.
2.We accept Escrow,Alipay, t/t, credit card, western union, money booking, etc.
3.Please pay within 3 days of order.
4.We will just ship to the default aderess in alipay.If you don’t, inform us.
5.Please make sure you read the entire description and agree to the transaction before buying.
1.Refund or replacement request is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
2.Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
3.Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
4.If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
Don’t leave Negative feedback without asking us for help. Please contact us first if you have any problem.
We strive to answer all messages as quickly as possible.
Thank you in advance for your patience.
1.If you are satisfy with the deliver goods, please kindly help to leave positive feedback and we will do the same for you.
2.We care about our valuable customers, and will endeavor to solve any unexpected problems.
3.If you are not satisfy with the goods, please feel free to contact us in time, and send message firstly before you leave negative feedback or open any dispute on alibaba. We will always do our best to solve the problem and live up to your satisfaction.
Please contact us with TradeManager
Q: Why are your prices so low, are these quality items and brand new?
A: YES, you pay the FACTORY PRICE!
We sell brand new items directly from factory in Asia. That is why our prices are so competitive.
To maintain quality control we do personally inspect for each item prior to shipment. All items are 100% new and inspected.
1.We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
2. Many sellers supply grey market, We guarantee that our products are brand new, official and first-class quality.
1.Items are only shipped after payment is received.
2.We provide EMS,DHL,UPS,TNT, etc.
1)we usually take China post Air Mail or Hongkong Post Air Mail for Free shipping.
EMS,UPS,DHL,Fedex and TNT express shipping usually take 3-7 working days depends on the country delivered to.In rare cases,the strict custom clearances will make the delivery time a bit longer,please be patient.
5.We are not responsible for any accidents,delays or other issues which are the responsibility of the shipping service.
6.Any import charges or fees are the buyer’s responsibility.
7.Please check out your ADDRESS carefully when processing order.
8.Feel free to Contact us with any question,we will offer you satisfying answer.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.