The customs tax is buyers’ responsibility. The duty should be beard by all buyers. However we will help claim low for your customs clearance. Please don’t worry about it.
1. Aliexpress accept Escrow/ Credit card/WebMoney.
2.If you have problems on making payment, Please contact us, we willdo our best to help you as soon as possible.
1. We ship to Alixpress’s address only. Please make sure the correct shipping address before payment.
2.As usual, shipping will be arranged within 2-3 days after verified payment. Please be patience. Thank you.
3.If you live in a remote area and you have choosed the free DHL or free Fedex,please allow us to change your item to be delivered by the Post.Once you place order, it means that you accept this provision. Thank you for your kind understanding.
1.We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions, If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a refund.
2.The buyer will be responsible for the shipping fees to return the items. Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, Please send us the tracking number.
1. Our goal is: Customer is right forever.
2. If you are satisfied with the purchase and our total service, your comment is very important in our business success.
Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating of 5.
3. If you are not satisfied with your purchase in any way.
Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.