|Model NO.||Name||Product Dimension(cm)||Pcs/CNT||N.W./G.W. (KGS)||Packing size (CM)||CBM/CTN|
What material is used for the outside of the LED products?
Polyethylene (PE) is the most commonly used plastic polymer for the outside of our LED products.
How do I look after my LED products?
It is recommended to charge your LED products once a month at least 1 hour to increase the rechargeable battery life in case you are not using your light regularly.
How do I keep clean My LED products?
Just wipe off your LED products with a damp cloth regularly to keep them clean.
What does Waterproof Degree IP65 Means?
Most of our products have Waterproof Degree IP65 which means they are full waterproof.
What does ‘inductive charging‘ mean?
Inductive charging (also known as “wireless charging”) is done with a charging station. Energy is sent through inductive coupling to an electrical device, which then can use that energy to charge batteries or run the device.
How can I know if the item was full charged?
The indicator light will be red when charging, and become blue when full charged
Is there a warranty policy?
All LED products sold are covered by a 12 months warranty and commences from the purchase date on your invoice.
What type of payments do you accept?
We accept T/T,LC,Western Union,Trade Assurance and Secure Payment.
When can I get the price?
We usually quote within 24 hours after we get your inquiry.If you are very urgent to get the price, please call us or tell us in your email so that we will regard your inquiry priority.
How can I get a sample to check your quality?
After price confirmation,you can place an sample order.Sample cost will be refund to your first container order.
Can you do the design for us?
Yes,we have a professinal team having rich experience in molding design,lighting system developing and manufacturing.Please just tell us your ideas and we will help to carry out your ideas into a perfect item.
You can pay for the molding fee and own the mold by yourselfe or we can cooperate on the molding.
How long can I expect to get the sample/ container?
Sample lead time: 3~5 working days.
Big orders,honestly,it depends on the order quantity and designs.
Who will pay for the custom charge?
We only offered the order free shipping to deliver to your hands,but what we offered is not inlcuded importing tax charge or destination port charge if possible occurred in your country,we would write lower cost to declare the custom for you if you required but paying importing tax charge is your duty in your country.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.