we focus on offering you the most high-quillity home decrations for your family,. The top-rate home textiles provided in the most competitive price,we are always trying to impress you our professional service,and we are doing like this! Come to us, you will strongly feel it!
Shipping
1.China Post usually takes 15- 45 working days,maybe it need 1- 5 days,it can be checked in web site.
2.DHL shipping usually takes 4-8 working days.
3.We will ship the items within 4 working days after the payment is reached.
4.You can tell us what value you want us note or we will declare it as a ‘GIFT’ with lower value,by this way any import
charge or fees are the buyer’s responsibility. Generally, we will declare the very low value for each package for you.
5.You can contact or emailed us directly when you have any problem about the shipment,but instead of the dispute opened.
6.If you choose singapore post,the shipment usually takes about 25 business days to reach at your designated address.
if you choose DHL,Just need 4-8 business days to reach at your address.
7.A phone number is important when you leave your address.
8.Every parcel has a tracking number for taking track of ,I will give tracking number as soon as possible,you take track of it ,
Please let us know if you still cannot receive the items within 15 days after you paid, then we investigate it .
Notice:
1. Import duties, taxes and charges are not included in the item price or shipping charges.
These charges are the buyer responsibility.
2. Please check with your country customs office to determine what these additional costs will be prior to bidding or buying.
1.We promised the full refund if you do not receive your parcel after the protection time for your item excauted.
2.We will offer you the best after service ,the damage for the item we will offer you a solution(including the refund partly)
when the situation is confirmed,the picture of item should be showed for this.
3.If you like our item, pls kindly leave us a good feedback. we will highly appreciate for this.
Your satisfaction is our main target, your request is our eternal objective!
Any questions you have, pls feel free to contact us,we will offer you the best service!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Kenyan Shilling (KES)
US Dollar ($)
