1: This dress does not include any accessories such as gloves, wedding veil and the
crinoline petticoat ( show on the pictures). Bidding is for one dress only!
2 : Since computer screens have chromatic aberration, especially between CRT screen and LCD screen,
we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
3:It is very normal to have 1 inch measurement error between the sizes you provide and the sizes of
the dress you will receive. This kind of error can not be accepted for any returns or exchanges.
4: Dress Can Be Made in Custom Size, Color, Design (No Additional Cost).This gown can be custom made
according to your measurements. If your measurements are way off my size chart, we are happy to make the gown
according to your measurements as long as you agree that final alteration might be needed for best fit. We strongly
recommend that you have your measurements taken by a professional before buying any gown online.
a.PLS click on “Buy Now” button when you place a order, then it will lead you to finish payment while you can leave
message regarding measurements, color and other details you think is important.
b. Escrow is Free secure payment service that is automatically available on all tr ansactions. This service ensures that
payment is released to the supplier only after you confirm satisfactory receipt of your order.
2.Packaging: Our products are packed in a water repellent polybag. Or if you have any special requirement, just tell us, we will pack according to your requirement.
3.Insurance and Custom: Buyers are responsible for any insurance they required and
any tax or duty charged by Your country.
1.what’s the handling time for an order?
a.Usually it takes 5~7 days for a dress to be ready for shipping, Embroidered and Heavy Beaded dress
takes more 5 days . If you need it urgently, PLS contact us first, we can rush your order.
2.How long time it takes for shipping time?
a.EMS shipping time about 5-10 days.
b. FedEx,TNT or DHL Shipping time usually about 3-7 days.
3.Do you offer custom made service?
a.Yes,we do.we can make the dress according to your measurements as long as you agree that final alteration might be
needed for best fit.We strongly recommend that you have your measurements taken by a professional before buying any gown online.
4.Can we chose another color for the dress (design)?
a.Yes,all colors shown on our pallet are optional for you.PLS tell us the color name or
color number from our chart,then we can make the dress in color you prefer.
5.If i (we) send you some pictures to show the design,can you make it for me(us) ?
a.Yes,we can make the dress according to the pictures you send us.You’d better send ushigh~resolution pictures with different views,so we can make it as what you expect.
6.what?s the advantage of your products?
a.Quality: we have 8 years experience in making wedding dress and formal dress.Details like strong bodice
and fully lined.
b.Service:We offer custom made service without extra charge from buyer. We are
company intergret design,production,marketing,we can offer you best price and after
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.