1:to Germany customers
please tell us your EORI number if you want to ship by FedEx or TNT . Without them, we could only by DHL, Hong Kong post or China Post !
2 :to Russian customers
please leave your full name (at least 3 words) , including first name, middle name and last name, otherwise Russian Post will not releases the parcel and return to China !
3:to Brazilian customers
if you want to ship by FedEx, DHL, TNT, UPS, please tell me your tax number ( CPF or CNPJ ). Without it, customs will return goods to China .
4:to Ukraine, Belarus customers
If you choose to ship by China Post(especially Ukraine, Belarus ), please wait patiently, it is somewhat slow, at least will take about 30 days .
5:to customers from South America
if you have the tax number (such as Argentina, Peru, Colombia ,etc), it will reduce much trouble with customs.
About the shipment
1. Delivery Time:
We can send the parcel by China Registered Mail Post or HongKong Registered Post Air Mail,China express or China EMS ,DHL,FEDEX ,TNT…
China Registered Mail Post or HongKong Registered Post Air Mail,most counry will arrived the parcel in 15-35 business days.
China express or DHL,FEDEX ,TNT most counry will arrived the parcel in 4-8 business days.
EMS shipping usually takes 7-15days working days dependent on the country delivered to.
2. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
3. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
4. All the orders usually shipped out within 3 business days on payment receive cleared.
We only ship to the confirmed address provided by aliexpress. Before you pay, please make sure your address in aliexpress matches the address you would like us to ship to.
All the positive feedbacks are appreciated .
If you are satisfied with our service and products, please leave us a positive feedback. It is the most important for us.
Please be assured that any problems can be resolved through consultations.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.