1) Can your gps trackers work in our country
Answer: As long as your country has regular 2G GSM network. If you use 3G SIM card or 4G SIM card, before testing,make sure it has 2G GSM service.
2) When I send SMS to it,it don’t reply GPS location, only LBS location.
Answer: your gps tracker is indoor? Please make sure it’s outdoor. No heavy rain, then the signal is good.Still LBS location?Then, pls send *0000* to check its statas, or try to on the routetrack or cheakm function.
3) Under *sleepv*mode, does the gps and gsm module work still?
Answer: No. Both GSM and GPS don’t work. When you send sms or call the device, no answer at all. Only when the device detect motion, it will wake up and send you the location.
4) Under *sleep*3*,does the gps and gsm module work?
Answer: No. Both GSM and GPS don’t work. When you send sms or call the device, no answer at all. It only wake up after 3 hours later.
5) Can I wake it up if under deep sleeping mode eg: *sleepv* or *sleep*3*
Answer: No, it can’t wake up remotely. *sleepv* only wake up when it detect motion; *sleep*3* only wake up after 3 hours. Can’t wake the GPS trackers by sms remotely. However, if you press the “on” button for 10 times by hand to wake the device up.
6) When I set sleeping mode for my deivce, then power off the device, and power on again , can it remember the old setting?
Answer: Yes, it can. However, it will stay “ waking up” for 12 minutes because it treat you “power on/off” as motion. After 12 minutes, it will login into sleep mode again.
7) What does “ route track” command mean?
Answer: routetrack default setting is: collecting interval = 10seconds, and uploading interval=60seconds. IF you want to set the routetrack function detailed,please kindly use rsampling and rupload command.
8) What’s the difference between “routetrack” and “rsampling” / “rupload”
Answer: routetrack is a rough setting with collecting interval = 10seconds, and uploading interval=60seconds. However, rsampling is used to set the detailed collecting interval, and rupload is used to set the detailed upload interval.
9) Does your device has the identifies function for its insertedSIM card?
Answer: yes, when the SIM card is moved out, and insert a new SIM card, it will send a alert to the master controller number: mobile 000000000000000(device SN number) has changed to this phone number.
10) Hong long can the battery last?
Answer: pls kindly check our battery testing report here. All of our device are using the same battery, the only different is the capacity.
11) What’s the battery current?
Answer: when gps tracker is under standby mode, its current is 2-3mA;
When GPS is working, the current is 50-80mA;
When it’s uploading data, the current is 100-200mA.
12) Can I combine your gps trackers on our own web tracking platform?
Answer: yes, of course, if you need, pls kindly contact with us to ask for our hardware communication protocol.
13) What is the format to transfer the default IP from your server to our server?
Answer: the format sample is as below:
If your server is:
Then the command is:
Please pay attention: once you transfer the default server from ours to your own, it can’t be changed back again. It’s singe travel change.
1. We can accept T/T Western Union and Escrow for payment, the best way is online Escrow payment, you can choose yourself. If you want other payment terms, please let us know before when you order.
2. Full payment must be made within 7 days after placing your order, or the order will be invalid or canceled by the system.
3. Make sure that you have completed all the detailed information like contact person, address, post code and telephone number when filling in your buyer’s information.
1. We will send the goods within 3 business days after the full payment has been confirmed. If the payment is not available, your order will be closed automatically.
2. The buyer are responsible for any insurance, problems and damage which caused by shipping service such accidents, delays or other issues. Besides, the buyer should to be responsible for any tax and/or duty charged by their country. And the goods will be marked as “gift” or “sample” for your easy customs clearance and less charge. (if you want to declare the goods as other item name, or specify an value for custom, please inform us when making the order)
Note:if you can not see the tracking information on Aliexpress,pls track it on www.17track.net.
Warranty and Guarantee
1. All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items in one week and you must contact us within 24 hours of the receipt of your purchase
2. The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning and reshipping.
3. All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed, such as broken, scratched and so on.
4. For any items, please send by EMS or your local post when send back.
1. Buyer’s early confirmation will be highly appreciated after receiving the items.
2. Since your feedback is very important to our business’s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It’ll just take you 1 minute, but this 1 minute has the extremely vital significance to us.
3. Please contact us before leaving any negative or neutral feedback. We will work with you to solve any problems. Thank you for your understanding!