Please do not add essential oil when using the unit.
Please do not open the cover when it is working.
Please pour out the rest water, in case produce bacterial.
Please clean water tank after use 3-5 times with soft brusher.
Please keep children and pets away.
1. Worldwide shipping (Except some limited countries by carrier)
2. Orders processed timely after the payment verification.
3. We only ship to confirmed order addresses. Your order address MUST MATCH with your Shipping address.
4. Not all the images shown are 100% actual but for your reference only.
5. Shipping time is provided by the carrier and excludes weekends and holidays. Shipping time is variable, particularly in the holidays and peak seasons.
6. If you have not received your shipment within 35 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
7. In order to ensure your goods free of import duty, we will declare it as “Sample” and each parcel shipping invoice value will be less than $20 if possible. If you need lower declaring value, please leave a message in the order.
1. You have 7 days to contact us for problem and return it from the receive date within 30days. If this item is in your hand more than 7 days and you did not feedback in time, it will be considered as used and WE WILL NOT arrange REFUND or REPLACEMENT. Return shipping fee is paid by buyer.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
3. We will refund YOUR FULL AMOUNT upon receipt of the item in its original condition and packaging with all components and accessories included after both parties cancel the transaction from Aliexpress. Or, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
1. Product 12 months limited Warranty for non-manmade reason products quality problem. Accessories come with 3 month warranty (such as plug).
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.
3. Make sure you agree all above listed points upon ordering on Aliexpress.
1. Your feedback is very important to our business’s development. Please leave Feedback 5 Stars if you are satisfied with our products. Thank you very much.
2. No Negative Feedback without asking us for help. Please do not hesitate to contact us for better solution if you have problem. We will answer all messages as quickly as possible in work time. Thank you in advance for your patience.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.