Have a great shopping experience here!
|Kitchen Knife||Bakeware||Kitchen Tools||Tableware||Drinkware|
Tips: Please note all the size weight and color may have a little deviation by manual measurement and display screen.
>> What is your brand?
Upspirit Brand belongs to Upspirit Houseware Co. Ltd which company has been focus on houseware products for almost 10 years.
>> What is Upspirit’s Purpose?
Dedicated to providing the best quality of products and customer service.
>> What is the Spirit For Upspirit?
Convey positive optimism up spirit for every customers.
>> Shipping & Handling
1. Processing Time: 3-5 days for all orders.
2. Special Requests: Please list your special requests (color, package, etc) in the Notes Section when check out.
3. Shipping Way: Most orders(less than 2KG) are shipped by Aliexpress standard shipping / Netherland Post / Swiss Post.
Under $5 orders are shipped by Seller Method Shipping.
Any other requirements about the shipping way, please contact us.
4. Delivery Time: Normally 15-60 days to get the order, except Brazil.Sometime the transit time may be long and vary,particularly during the holiday season.
Please contact us if you need help for the tracking.
5. Import Duties: Import duties, taxes and charges are not included in the item price or shipping charges.
>> Return & Refund
Return Policy: We accept Aliexpress return policy; Buyer pays return shipping.
Refund Policy: We provide reliable service policy.
• If you receive the goods broken. Contact us for Full money refund or replacement.
• If you don’t receive the goods in stated delivery time. Contact us for Full money refund or replacement.
• If you receive the goods with quality problem, contact us for half or full amount refund.
• Any disatified with the product, please contact us first instead to open dispute or leave negative feedback.
If you are satisfied with the item while it is in good condition, we sincerely to invite you to leave us all 5-star rating positive feedback.
If you are disatisfied with the item or service, please contact us first, we will supply the best solution and work harder to give you more excellent service.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.