The Payment Method
We can accept Visa/MasterCard,MoneyBookers, Western Union, Bank Transfer etc.
Please make the payment within 7 days after you make the order .
We ship from Monday to Saturday excluding holidays. Please send us an email before your order being shipped if you want to change shipping address.
Economic logistics is really cheap, but it takes about 30 to 60 business days. Do note that this Service is NOT trackable.
Standard logistics takes about 35 days .Do note that this Service is trackable.
Expedited Service takes about 10 to 15 business days. It is trackable by your country post office website Or China EMS website.
The shipping time during Holiday Season (Christmas, Chinese New Year etc) could be longer than usual time. Both Please add another 5 to 10 days as a delay.
Returns the Term
If you received a defective item, the customer has up to 7 days from the date of receipt to the request for refund or exchange for a new one.
If you received a wrong item, the Items must be returned in its the original and unused condition & must also be in the original box and its packing.
We do not allow refunds or exchanges because of change of mind. Do read all the description provided as a guide before you bid. While every step has then seems to ensure that We ship out correct item, there will be occasion when you receive the items that are the company from the description. In this situation, We ask that you contact us immediately so We may remedy the situation. Your satisfaction is important to us and We value Your business.
The About Us
After 4 years successful shot on Aliexpress, we decided to start our nirvana. We are currently specialized in Women ‘s and Kids’ Fashion and Household supplies.We value each individual customer as well as wholesale customer. Our warehouse is located in Hefei, mall commodities market in China. We offer our customers most competitive prices compared with retailer for similar or identical products.We do provide native – speaking customer service in English, French and Chinese.
Do not hesitate to contact us at any time before and after your purchase. We are committed to 100% customer satisfaction. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.